Refund policy

At HeadsUp-SA (Pty) Ltd we want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order.

Returns

We accept returns on eligible items within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, in its original condition
  • The item must be in original packaging
  • Proof of purchase is required

Non-returnable items include:

  • Automotive parts that have been installed or used
  • Custom or special-order items
  • Clearance or sale items (if applicable)
  • Items damaged due to misuse or improper installation
  • Makeup Products that are opened
  • Food Items that have been opened

Automotive Products

Due to the nature of automotive parts:

  • We do not accept returns on installed, modified, or used parts
  • Electrical components (ECUs, sensors, electronics) are non-returnable once opened or fitted
  • We recommend confirming compatibility before purchase

If you are unsure about fitment, please contact us before ordering.


You can always contact us for any return question at headsupsa2022@gmail.com.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Processing time may take 5–7 business days

Shipping costs are non-refundable unless the item was incorrect or defective.

Shipping Returns

Customers are responsible for return shipping costs unless the return is due to our error (wrong or faulty item).

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, Perfumes, Colognes, Makeup, Car chemicals, Certain Car Parts, EG Brake Pads, Brake Disc, Shock Absorbers due to the wear and tear and usage. (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied. If you need an exchange, contact us immediately.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at headsupsa2022@gmail.com.